Data Deletion

How to Request Data Deletion

We respect your right to control your data. To request deletion of your personal data from iSmartBiz, send an email to:

hello@ismartbiz.com

Please use the subject line: "Data Deletion Request" and include the following information in your email:

• Your full name
• The email address associated with your iSmartBiz account
• Your business name (if applicable)
• Whether you want to delete your entire account or only specific data

What Data Gets Deleted

When we process your deletion request, the following data will be permanently removed:

• Account Information: Your name, email address, password, and profile details.
• Business Data: Your business description, target audience, marketing goals, and configuration settings.
• Leads & Client Data: All lead records, client contact information, event details, and communication history stored in your CRM.
• Reviews & Testimonials: All review data collected and managed through the platform.
• Connected Social Accounts: Data received from Facebook, Instagram, and other connected platforms, including page insights, post data, and audience metrics. Your social accounts themselves (on those platforms) are not deleted — only the data we received from them is removed.
• Analytics & Reports: All usage data, performance reports, and attribution data generated by the Service.
• AI-Generated Content: Draft and approved content generated by our AI systems on your behalf.
• Uploaded Content: Any photos, files, or other materials you uploaded to the platform.

Deletion Timeline

We will process your deletion request within 30 calendar days of receiving it. You will receive a confirmation email once the deletion is complete. If we need additional information to verify your identity, we will contact you within that period — the 30-day clock pauses until we receive the requested verification.

What Data Gets Retained

Even after your account is deleted, we may retain certain data where required by law or for legitimate business purposes:

• Billing Records: Transaction receipts, invoices, and payment history retained for tax and accounting compliance (typically 7 years, per applicable tax law).
• Legal Compliance: Data we are required to retain by law, regulation, or legal process.
• Aggregated/Anonymized Data: Data that has been anonymized or aggregated so it no longer identifies you may be retained for analytics and service improvement.

For Facebook & Instagram Users: Meta Data Deletion

If you connected your Facebook, Instagram, or other Meta platform accounts to iSmartBiz, here's what you need to know about data received from Meta. These connections are brokered through our social media infrastructure partner, Zernio (zernio.com), which holds the platform authorizations on our behalf — Zernio acts as our data processor for this data, and is bound to use it only to provide these services to us.

Disconnecting Your Meta Accounts

You can disconnect your Meta accounts from iSmartBiz at any time:

1. Log into your iSmartBiz account.
2. Navigate to Settings > Connected Accounts.
3. Click Disconnect next to the Meta platform you wish to remove.

Disconnecting stops new data from flowing into iSmartBiz and instructs Zernio to unlink the account, but does not automatically delete data we already received. To request deletion of previously received Meta data, follow the data deletion request process described above.

What Meta Data We Receive

When you connect Meta platforms to iSmartBiz, we may receive:

• Page and profile information (name, category, follower count)
• Post content and engagement metrics
• Audience demographics and insights
• Messages and comments (if you enable those features)

This data is used solely to provide the marketing and growth services described in our Terms of Service. It is deleted as part of your account deletion request.

Meta's Own Data Practices

Deleting your data from iSmartBiz does not delete data that Meta stores about you or your business. To manage data held by Meta directly, visit:

• Facebook: facebook.com/settings
• Instagram: instagram.com/accounts/privacy_and_security/

Questions?

If you have questions about data deletion, what data we hold, or the process, we're here to help:

Email: hello@ismartbiz.com

Subject line: "Data Deletion Request"