1. Introduction
iSmartBiz ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (ismartbiz.ctonew.app), platform, and services (collectively, the "Service").
By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Service immediately.
2. Information We Collect
We collect the following types of information:
2.1 Information You Provide Directly
- Account Information: Your name, email address, business name, and password when you create an account.
- Business Information: Details about your business, including your website URL, business description, target audience, and marketing goals.
- Connected Social Accounts: When you connect your social media accounts (including Facebook, Instagram, and other platforms), we collect information those platforms make available to us, such as page insights, post content, and audience data. These connections and the publishing itself are brokered through our social media infrastructure partner, Zernio (zernio.com), which holds the relevant platform approvals — see Section 9.
- Customer & Lead Data: Information about your clients and leads that you upload or that we collect on your behalf, including names, email addresses, and event details.
- Payment Information: Billing details processed through our payment provider. We do not store full credit card numbers on our servers.
- Communications: Messages you send to us, including emails to hello@ismartbiz.com.
2.2 Information Collected Automatically
- Usage Data: Information about how you interact with the Service, including pages visited, features used, and actions taken.
- Device & Log Data: IP address, browser type, operating system, referring URLs, and timestamps.
- Cookies & Similar Technologies: We use cookies and similar tracking technologies to remember your preferences, analyze usage, and improve the Service. See Section 7 for details.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Our Service: Operating and maintaining the iSmartBiz platform, including executing marketing campaigns, managing your social media presence, generating content, tracking reviews, and attributing revenue.
- To Send Review Requests: Sending automated review requests and follow-ups to your clients on your behalf through our email service provider.
- Analytics & Reporting: Generating insights and reports about your marketing performance, lead generation, and revenue attribution.
- Service Improvement: Analyzing usage patterns to improve the Service, develop new features, and optimize performance.
- Communication: Sending you service-related announcements, updates, billing notices, and support messages.
- Legal Compliance: Complying with applicable laws, regulations, and legal processes.
4. Data Sharing
We do not sell your personal data. We share your information only in the following circumstances:
- Service Providers: We share data with trusted third-party providers who help us operate the Service, such as:
- Resend — for sending email communications and review requests on your behalf.
- AI Providers (e.g., OpenAI, Anthropic) — for generating content and insights. Data sent to AI providers is processed per their respective data processing agreements.
- Hosting & Infrastructure — for secure data storage and application hosting.
- Payment Processors — for billing and subscription management.
- With Your Consent: We may share data with third parties when you explicitly authorize us to do so.
- Legal Obligations: We may disclose information if required by law, subpoena, or governmental request, or to protect the rights, property, or safety of iSmartBiz, our users, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Retention
We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. If you cancel your account, we will delete or anonymize your data within 30 days, unless retention is required by law (e.g., billing records for tax purposes).
6. Your Rights
You have the following rights regarding your personal data:
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may request that we correct inaccurate or incomplete data.
- Deletion: You may request that we delete your personal data. See our Data Deletion page for detailed instructions.
- Data Portability: You may request a copy of your data in a structured, machine-readable format.
- Objection & Restriction: You may object to or request restrictions on certain processing activities.
To exercise any of these rights, email us at hello@ismartbiz.com. We will respond within 30 days.
7. Cookies & Tracking
We use cookies and similar technologies to operate and improve the Service. These include:
- Essential Cookies: Required for the Service to function (e.g., authentication, security).
- Analytics Cookies: Help us understand how visitors use the Service (e.g., page views, feature usage).
- Functional Cookies: Remember your preferences and settings.
Most browsers allow you to control cookies through their settings. Disabling certain cookies may affect the functionality of the Service.
8. Data Security
We implement appropriate technical and organizational measures to protect your data, including encryption at rest and in transit, access controls, and regular security reviews. However, no method of transmission or storage is completely secure — we cannot guarantee absolute security.
9. Third-Party Platforms
When you connect third-party platforms (such as Facebook, Instagram, or Google) to iSmartBiz, you are subject to those platforms' privacy policies and terms. We recommend reviewing those policies. You may disconnect any connected platform at any time through your account settings. These connections are brokered by Zernio, our social media API partner, which holds the platform authorizations needed to publish and read data on your behalf; see Zernio's own privacy policy at zernio.com for how it handles the data it processes for us.
10. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: hello@ismartbiz.com